FAQ

Asking the Experts

Frequently Asked Question

Is a long-term contract required for service?

Absolutely not. Our services are provided as needed to suit your busy lifestyle. There are no long-term contracts or obligations required.

How long have you been cleaning homes?

We have been providing professional house cleaning services since 1990.

Are you insured?

Yes. AgnoCleaning is fully insured with liability insurance to protect your home and to give you peace of mind.

What towns do you service?

Stevenage,Hitchin,Hatfield,SaintAlbans,Watford,Luton,Milton Keynes,Bedford,Cambridge

What all is included in your cleaning service?

Please review our thorough house cleaning checklist for a list of services we perform for each type of cleaning.

What should I expect on my first appointment?

We will arrive at your home we will be equipped with all the cleaning supplies and equipment needed to thoroughly clean your home. Your first appointment generally takes the longest, as we will need time to get acquainted with a new environment. Subsequent appointments will move along faster.

Will I have the same cleaning person each visit?

Yes. You will have the same cleaning professional for each visit. We know how important it is to have someone you know and trust cleaning your home. You will have a team of two cleaners (same team) for each cleaning.

What if I am not satisfied with my cleaning?

Your complete satisfaction is very important to us. That is why we offer a 24 hour guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the area you are dissatisfied with, at no cost to you.

How will you enter my home on my scheduled days of cleaning?

We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under a door mat the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.

We are a team of experienced professionals specialising in all aspects of cleaning services. Our goal is to exceed our customers’ expectations. We are happy to present you with a range of solutions for your property, still being open to individual requirements. Every job is approached on a case-by-case basis and you can be sure that we will monitor our cleaners closely to make sure they provide you with excellent cleaning service throughout our contract. We can provide quotation within just an hour from our initial contact.

James Patterson

Founder & CEO